Root

Digital Services Act information

Last updated: 3 November 2026

Root is a hosting service and online platform under the EU Digital Services Act (Regulation (EU) 2022/2065). Producers publish listings, photos and events on it, and users send corrections and trip reports, and later reviews. This page covers the contact points the Act requires, how to report illegal content, and what happens next.

Single point of contact

For EU member state authorities, the European Commission and the European Board for Digital Services (Article 11), and for people using Root (Article 12), the single point of contact is:

The contact point is for direct, electronic communication. You will reach a person, not an automated system only. To report specific content, the form below is faster because it asks for what we need.

Legal representative in the EU

SPR Labs Ltd is established in the UK. We are appointing a legal representative in the EU under Article 13 and will publish their name and contact details here. Until then, write to the contact point above.

Reporting illegal content

Anyone can tell us about a listing, photo, review, trip report or event they believe is illegal, using the report form. We ask for the web address, why you think it is illegal, your name and email (not needed for child sexual abuse material) and a statement that you are reporting in good faith. We confirm receipt with a reference number.

For wrong opening hours or a closed business, use "Suggest a correction" on the place page instead. That is quicker and needs no legal reason.

How we decide

  • A person reviews every report. We do not use automated tools to decide on reports, and if that changes we will say so here and in each decision.
  • We aim to decide within 7 days, and sooner for reports about food safety, fraud or harm to children.
  • We check the content against the law and our terms. If it breaks either, we may remove it, hide it in some countries, stop it appearing in search or the Sponsored row, or suspend the account behind it.
  • If we find information suggesting a criminal offence that threatens someone's life or safety, we tell the police or the relevant authority.

Statement of reasons

When we remove or restrict content, or suspend an account, we send the person who posted it a statement of reasons (Article 17), unless we cannot reach them or the law stops us. It says:

  • what we did, where it applies and for how long;
  • the facts we relied on, and whether we acted on a report;
  • whether any part of the decision was automated;
  • the law the content broke, or the part of our terms it broke, and why we think so;
  • how to appeal and the other ways to challenge it.

We also tell the person who reported it what we decided.

Appeals and disputes

If you disagree with a decision, reply to the email it came in, or write to the contact point, within 6 months. Someone who was not involved in the first decision will look at it again, and we will tell you the result and why. You can also take the dispute to a certified out-of-court dispute settlement body under Article 21, listed by the European Commission, or go to court.

Traders on Root

Producers who pay for Root Pro or Sponsored placements must give us their legal name, address, email, phone number and trade register and VAT numbers, and confirm that they only offer products that comply with the law, before their paid features start. We check these details and will show them on the place page, so you know who you are dealing with. See the producer terms.

Advertising

Sponsored placements are labelled, targeted only by county and never use profiling. The rules are in the advertising policy.

Transparency

We keep a record of every report and decision. We will publish the transparency reports the Act requires of us, and the number of average monthly active users in the EU if we are asked to or once the rules require it.